It is only possible to return products that are purchased in our web shop within 30 days after delivery. Please fill out the form via the following link:

Please ensure your return meets the following conditions: 

-Product is clean and undamaged

-Product is in the original packaging

After receiving your return request, you will receive instruction within 48 hours on how to return your device.

Business and Professional Customers (classified by making purchases with a business name) are not permitted to return goods. We request that contact is made to Customer Service (via Contact with TANITA) and we will endevour to assist and guide you through any queries you may have.