Payment 3

• How can I pay for my order?
• I have paid for my order but I haven’t received an order confirmation. What to do?
• Did you receive my payment?

Ordering 3

• Have you received my order?
• How can I place an order?
• How can I change my order?

Delivery 6

• When will my web shop order be delivered?
• How can I track my order?
• How can I change my delivery address?
• Where do you deliver to?
• What are the delivery costs for my web shop order?

See all 6 articles

Fluctuating/ inconsistent measurements 7

• Why do my measurements fluctuate?
• How to get the best results from my TANITA?
• How accurate and reliable are TANITA body composition monitors/ scales?
• Why do I get different readings when I change the gender or height?
• Why does a segmental body composition monitor give more accurate results than a platform monitor (no handgrips)?

See all 7 articles

Body fat 5

• How does TANITA measure body composition?
• Why does my body fat percent fluctuate?
• Why is measuring body fat important?
• How much Body Fat is healthy?
• Is it possible to have too little body fat?

Muscle Mass 3

• What is Muscle Mass?
• Why is Muscle Mass important?
• What is Leg Muscle Score?

Body Water 3

• What is Total Body Water (TBW)?
• Why is it important to measure Intracellular and Extracellular water?
• What is Intracellular Water (ICW) and Extracellular Water (ECW)?

Visceral Fat 3

• What is Visceral Fat?
• How is visceral fat measured by TANITA?
• How much visceral fat is healthy?

Metabolic Age 2

• What is Metabolic Age?
• What is the maximum metabolic age the scale can display?

Phase Angle 1

• What is Phase Angle?

Basal Metabolic Rate (BMR) 1

• What is Basal Metabolic Rate (BMR)?

My TANITA Healthcare App 10

• How can I connect my scale with the My TANITA App?
• Which scales can connect with the app?
• Can I export my data from the app?
• Where can I download the My TANITA app?
• How do I synchronize data with Apple Health?

See all 10 articles

TANITA PRO Software (GMON) 11

• How can I register my software license?
• How can I export all data from TANITA PRO software?
• Which Windows driver do I need for TANITA PRO software?
• How to delete a measurement from TANITA PRO software?
• How to generate reports in TANITA PRO software?

See all 11 articles

TANITA PRO App 1

• Where can I download the TANITA PRO app?

TANITA Consumer Software 2

• How can I reactivate my software?
• What type of SD-card do I need for my device?

Healthy Edge Lite software (BC-1000 & BC-1500) 3

• How to install Healthy Edge Lite Software?
• How does Healthy Edge Lite software work?
• Where can I download Healthy Edge Lite software?

TANITA PRO Software (Mobee360) 0

Accessories 3

• What type of batteries do I need?
• Can I connect my scale to a printer?
• Which printer do I need for my MC-780?

Settings 6

• How do I set up my scale?
• I only want to measure my weight. How can I do this?
• My Bluetooth kit (OP-102-RU) doesn't work. What to do?
• How do I activate my Bluetooth Kit?
• What is the location code for my country?

See all 6 articles

Problem Solving 3

• My product doesn't work. What to do?
• My scale shows an error message. What to do?
• My measurements seem incorrect. What to do?

Products 4

• Where can I find a manual for my device?
• How can I delete a user profile from my BC-401?
• Where are your products produced?
• How do I clean my scale?

Returns 3

• How can I return my product?
• What is the return period on my product?
• How can I exchange my product for a different product?

Refund 2

• When do I get a refund for my return?
• My product is broken. Can I get a refund?

Warranty 3

• How long is the warranty period on my product?
• How can I receive a warranty replacement?
• What is covered under warranty?

Repair 2

• Where can I send my device to for repair?
• Which devices can be repaired?

Spare parts 1

• How can I order spare parts for my product?