Order & Delivery

Payment 3
  • How can I pay for my order?
  • I have paid for my order but I haven’t received an order confirmation. What to do?
  • Did you receive my payment?
Ordering 3
  • Have you received my order?
  • How can I place an order?
  • How can I change my order?
Delivery 6
  • When will my web shop order be delivered?
  • How can I track my order?
  • How can I change my delivery address?
  • Where do you deliver to?
  • What are the delivery costs for my web shop order?
See all 6 articles

Measurements & Values

Fluctuating/ inconsistent measurements 7
  • Why do my measurements fluctuate?
  • How to get the best results from my TANITA?
  • How accurate and reliable are TANITA body composition monitors/ scales?
  • Why do I get different readings when I change the gender or height?
  • Why does a segmental body composition monitor give more accurate results than a platform monitor (no handgrips)?
See all 7 articles
Body fat 5
  • How does TANITA measure body composition?
  • Why does my body fat percent fluctuate?
  • Why is measuring body fat important?
  • How much Body Fat is healthy?
  • Is it possible to have too little body fat?
Muscle Mass 3
  • What is Muscle Mass?
  • Why is Muscle Mass important?
  • What is Leg Muscle Score?
Body Water 3
  • What is Total Body Water (TBW)?
  • Why is it important to measure Intracellular and Extracellular water?
  • What is Intracellular Water (ICW) and Extracellular Water (ECW)?
Visceral Fat 3
  • What is Visceral Fat?
  • How is visceral fat measured by TANITA?
  • How much visceral fat is healthy?
Metabolic Age 2
  • What is Metabolic Age?
  • What is the maximum metabolic age the scale can display?
Phase Angle 1
  • What is Phase Angle?
Basal Metabolic Rate (BMR) 1
  • What is Basal Metabolic Rate (BMR)?

App & Software

My TANITA Healthcare App 10
  • How can I connect my scale with the My TANITA App?
  • Which scales can connect with the app?
  • Can I export my data from the app?
  • Where can I download the My TANITA app?
  • How do I synchronize data with Apple Health?
See all 10 articles
TANITA PRO Software (GMON) 11
  • How can I register my software license?
  • How can I export all data from TANITA PRO software?
  • Which Windows driver do I need for TANITA PRO software?
  • How to delete a measurement from TANITA PRO software?
  • How to generate reports in TANITA PRO software?
See all 11 articles
TANITA PRO App 1
  • Where can I download the TANITA PRO app?
TANITA Consumer Software 2
  • How can I reactivate my software?
  • What type of SD-card do I need for my device?
Healthy Edge Lite software (BC-1000 & BC-1500) 3
  • How to install Healthy Edge Lite Software?
  • How does Healthy Edge Lite software work?
  • Where can I download Healthy Edge Lite software?
TANITA PRO Software (Mobee360) 0

Installation & Support

Accessories 3
  • What type of batteries do I need?
  • Can I connect my scale to a printer?
  • Which printer do I need for my MC-780?
Settings 6
  • How do I set up my scale?
  • I only want to measure my weight. How can I do this?
  • My Bluetooth kit (OP-102-RU) doesn't work. What to do?
  • How do I activate my Bluetooth Kit?
  • What is the location code for my country?
See all 6 articles
Problem Solving 3
  • My product doesn't work. What to do?
  • My scale shows an error message. What to do?
  • My measurements seem incorrect. What to do?
Products 4
  • Where can I find a manual for my device?
  • How can I delete a user profile from my BC-401?
  • Where are your products produced?
  • How do I clean my scale?

Return & Refund

Returns 3
  • How can I return my product?
  • What is the return period on my product?
  • How can I exchange my product for a different product?
Refund 2
  • When do I get a refund for my return?
  • My product is broken. Can I get a refund?

Warranty & Repair

Warranty 3
  • How long is the warranty period on my product?
  • How can I receive a warranty replacement?
  • What is covered under warranty?
Repair 2
  • Where can I send my device to for repair?
  • Which devices can be repaired?
Spare parts 1
  • How can I order spare parts for my product?