If you have purchased your product in our web shop, you can return your product within 30 days after delivery. In case you have a problem with your device after that, please send an email to firstname.lastname@example.org with the following information:
- Proof of purchase
- LOT-number (6-digits on sticker on the back of the device)
- Clear description of the problem/ defect
We will then help you to solve the issue asap. If we can’t solve the problem and your product is still within warranty (check: How long is the warranty period on my product?), we will send you a replacement.