Payment 3

• How can I pay for my order?
• I have paid for my order but I haven’t received an order confirmation. What to do?
• Did you receive my payment?

Ordering 4

• Have you received my order?
• How can I place an order?
• How can I change my order?
• The status of my order is 'complete' but I have not received my order yet.

Delivery 7

• When will my web shop order be delivered?
• How can I track my order?
• How can I change my delivery address?
• Where do you deliver to?
• What are the delivery costs for my web shop order?

See all 7 articles

Fluctuating/ inconsistent measurements 11

• Why do my body composition measurement results fluctuate / change?
• How to get the best results from my TANITA?
• How accurate and reliable are TANITA body composition monitors/ scales?
• Why do I get different readings when I change the gender or height?
• Why does a segmental body composition monitor give more accurate results than a platform monitor (no handgrips)?

See all 11 articles

Body fat 5

• How does TANITA measure body composition?
• Why does my body fat percent fluctuate?
• Why is measuring body fat important?
• How much Body Fat is healthy?
• Is it possible to have too little body fat?

Muscle Mass 4

• What is Muscle Mass?
• Why is Muscle Mass important?
• What is Leg Muscle Score?
• Why is my result for total Muscle Mass so high?

Body Water 3

• What is Total Body Water (TBW)?
• Why is it important to measure Intracellular and Extracellular water?
• What is Intracellular Water (ICW) and Extracellular Water (ECW)?

Visceral Fat 3

• What is Visceral Fat?
• How is visceral fat measured by TANITA?
• How much visceral fat is healthy?

Metabolic Age 2

• What is Metabolic Age?
• What is the maximum metabolic age the scale can display?

Phase Angle 1

• What is Phase Angle?

Basal Metabolic Rate (BMR) 1

• What is Basal Metabolic Rate (BMR)?

Technology 2

• What is the 4C method?
• What is the difference between Single and Dual frequency?

Body Composition Tracking Chart 1

• Non Segmental & Segmental Body Composition Tracking Chart

Body Balance 1

• What does body balance mean in segmental measurements?

Bone mass 1

• What does the Bone Mass measurement mean?

Muscle Quality 1

• What does the Muscle Quality Score mean?

Sarcopenia Index 1

• What is Sarcopenia Index ?

Measurements of children, aged 5 to 18 1

• Why can't I get segmental BIA or ECW/ICW results for children?

Pregnancy 1

• Can I take a BIA body measurement while pregnant?

Harmony Score 1

• What does the Harmony Score mean on the TANITA PRO report?

MyTANITA Healthcare App 25

• How can I (re)connect my scale with the My TANITA App?
• Which scales can connect with the MyTANITA app?
• Can I export my measurement data from the MyTANITA app?
• Where can I download the MyTANITA app?
• How do I synchronize data with Apple Health?

See all 25 articles

TANITA PRO Software (Mobee360) 18

• How can I import old GMON database from old laptop to TANITA PRO in new laptop?
• How can I send email reports using a Gmail account in TANITA PRO from mobee360?
• How can I send email reports to my customers in TANITA PRO from mobee360?
• How to import GMON database into TANITA PRO software on same laptop?
• How do I connect my MC-580(M) with my computer? (Settings)

See all 18 articles

GMON Pro software 13

• What type of cable do I need to connect with GMON TANITA Pro software?
• How can I register my GMON software license?
• How can I export all data from GMON TANITA Pro software?
• Which Windows driver do I need for GMON TANITA Pro software?
• How to delete a measurement from GMON TANITA Pro software?

See all 13 articles

TANITA Pro App 4

• Where can I download the TANITA Pro app?
• iPad: How can I (re)connect MC-580(M) to TANITA PRO app?
• What settings to change in MC-580(M) to connect with the PRO app?
• Android: How can I (re)connect MC-580(M) to TANITA PRO app?

TANITA Consumer Software 3

• How can I reactivate my TANITA Consumer software license?
• What type of SD-card do I need for my device?
• What software can I use with my BC-601 / BC-602 / BC-613?

Healthy Edge Lite software (BC-1000 & BC-1500) 3

• How to install Healthy Edge Lite Software?
• How does Healthy Edge Lite software work?
• Where can I download Healthy Edge Lite software?

Accessories 9

• What type of batteries do I need?
• Can I connect my scale to a printer?
• Which printer do I need for my MC-780?
• Which cable do I need to connect my MC-580(M) to my computer?
• Which cable do I need to connect my MC-780MA, DC-430MA, DC-13, DC-240MA to my computer?

See all 9 articles

Settings 23

• How do I set up my scale?
• I only want to measure my weight. How can I do this?
• How do I activate my Bluetooth Kit?
• What is the location code for my country?
• When to use Athlete Mode?

See all 23 articles

Problem Solving 12

• My consumer scale doesn't work. What to do?
• My consumer scale shows an error. What to do?
• My measurements seem incorrect. What to do?
• Why can't repairs be made on the consumer scales?
• There is an error on my DC-360

See all 12 articles

Products 11

• Where can I find a manual for my device?
• How can I delete a user profile from my BC-401?
• Where are your products produced?
• How do I clean my scale?
• What are the connectivity options for MC-580(M)?

See all 11 articles

Instruction Manuals Scales Out Of Support 39

• Instruction Manual UM Serie Scale
• Instruction Manual BC-582.
• Instruction Manual SC-330
• Instruction Manual Miniscale 1481
• Instruction Manual TBF-531

See all 39 articles

Returns 3

• How can I return my product?
• What is the return period on my product?
• How can I exchange my product for a different product?

Refund 2

• When do I get a refund for my return?
• My product is broken. Can I get a refund?

Warranty 6

• How long is the warranty period on my product?
• How can I receive a warranty replacement?
• What is covered under warranty?
• Why should a TANITA (BIA technology) scale not be placed in a humid environment?
• How often does my professional TANITA device need to be calibrated?

See all 6 articles

Repair 3

• Where can I send my device to for repair?
• Which devices can be repaired?
• How do I remove the column from the MC-780MA P

Spare parts 2

• How can I order spare parts for my product?
• How can I order a spare part for my Miniscale?