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Order & Delivery
How can I pay for my order?
I have paid for my order but I haven’t received an order confirmation. What to do?
Did you receive my payment?
Have you received my order?
How can I place an order?
How can I change my order?
When will my web shop order be delivered?
How can I track my order?
How can I change my delivery address?
Where do you deliver to?
What are the delivery costs for my web shop order?
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Measurements & Values
Fluctuating/ inconsistent measurements
Why do my measurements fluctuate?
How to get the best results from my TANITA?
How accurate and reliable are TANITA body composition monitors/ scales?
Why do I get different readings when I change the gender or height?
Why does a segmental body composition monitor give more accurate results than a platform monitor (no handgrips)?
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How does TANITA measure body composition?
Why does my body fat percent fluctuate?
Why is measuring body fat important?
How much Body Fat is healthy?
Is it possible to have too little body fat?
What is Muscle Mass?
Why is Muscle Mass important?
What is Leg Muscle Score?
What is Total Body Water (TBW)?
Why is it important to measure Intracellular and Extracellular water?
What is Intracellular Water (ICW) and Extracellular Water (ECW)?
What is Visceral Fat?
How is visceral fat measured by TANITA?
How much visceral fat is healthy?
What is Metabolic Age?
What is the maximum metabolic age the scale can display?
What is Phase Angle?
Basal Metabolic Rate (BMR)
What is Basal Metabolic Rate (BMR)?
App & Software
My TANITA Healthcare App
How can I connect my scale with the My TANITA App?
Which scales can connect with the app?
Can I export my data from the app?
Where can I download the My TANITA app?
How do I synchronize data with Apple Health?
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TANITA PRO Software
How can I register my software license?
How can I export all data from TANITA PRO software?
Which Windows driver do I need for TANITA PRO software?
How to delete a measurement from TANITA PRO software?
How to generate reports in TANITA PRO software?
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TANITA PRO App
Where can I download the TANITA PRO app?
TANITA Consumer Software
How can I reactivate my software?
What type of SD-card do I need for my device?
Healthy Edge Lite software (BC-1000 & BC-1500)
How to install Healthy Edge Lite Software?
How does Healthy Edge Lite software work?
Where can I download Healthy Edge Lite software?
TANITA PRO Software (Mobee360)
Installation & Support
What type of batteries do I need?
Can I connect my scale to a printer?
Which printer do I need for my MC-780?
How do I set up my scale?
I only want to measure my weight. How can I do this?
My Bluetooth kit (OP-102-RU) doesn't work. What to do?
How do I activate my Bluetooth Kit?
What is the location code for my country?
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My product doesn't work. What to do?
My scale shows an error message. What to do?
My measurements seem incorrect. What to do?
Where can I find a manual for my device?
How can I delete a user profile from my BC-401?
Where are your products produced?
How do I clean my scale?
Return & Refund
How can I return my product?
What is the return period on my product?
How can I exchange my product for a different product?
When do I get a refund for my return?
My product is broken. Can I get a refund?
Warranty & Repair
How long is the warranty period on my product?
How can I receive a warranty replacement?
What is covered under warranty?
Where can I send my device to for repair?
Which devices can be repaired?
How can I order spare parts for my product?